Letter # 26 - You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office.

Letter # 26

You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

Write a letter to the bank's head office. In your letter:

• explain why you are writing,
• express concern about the missing card,
• ask them what they intend to do.

Dear Sir / Madam,

I am a savings account holder (A/c no.: 1234567890) in your bank. I received an envelope today morning sent from the Law Garden branch which was supposed to contain my credit card. However, upon opening it, I couldn’t find any card inside.

I had applied two weeks ago for a Platinum Credit Card from your bank. I was told that I’ll receive my card via mail at my home address. Accordingly, I received an envelope today that read that it contained my Platinum Credit Card and other relevant documents. Unfortunately, the envelope’s seal was tampered with and I found only the papers inside, no card. I suspect that somebody tried to open the envelope and succeeded in taking the card out. Therefore, I am very concerned about it being used wrongly and I having to suffer for it.

I request you to take this matter up as a priority case and cancel that card’s services immediately so that it can’t be used. I would also like to receive notifications regarding the action being taken so that I can have a closure.

Kindly arrange a new credit card for me; I would personally come to the bank’s branch and collect it as I don’t want to take any chances this time.

Yours sincerely,

Azim Taraporewala.

(214 words)