IELTS Letters # 21 - You forgot something important on the bus you travelled on. Write a letter to the bus company.

Letter # 21

You forgot something important on the bus you travelled on. Write a letter to the bus company and say-

- Describe what you are looking for.

- You phoned the company before, but their response didn’t help you (explain why).

- What do you want the manager to do about it?

Dear Sir / Ma’am,

This letter is in regards to me losing my office bag on your bus the day before yesterday, that is Wednesday, 24^th June. I boarded bus number 211, at around quarter to 6 in the evening from Panchwati and was to get down at the last stop, that is S.G. Highway.

My seat was in the fifth row from the back on the right side. I had kept my office bag under the seat. It was a black coloured rectangular bag of leather, with a half-torn white luggage tag on the belt. When I got down, I unfortunately forgot to take my bag with me. After I realized this, I called the bus service helpline number, and tried to explain my problem. They asked me to call the next day, which I did, but the executive on the other end wasn’t very interested in my complaint, and neither did I get a sincere definite answer from her.

I would like to request you to kindly look into the matter and help me get my bag back. The executive I spoke to was a lady by the name Sarita. Kindly ask the office staff to conduct a proper search; if possible, I can come down to where the lost and found items department is for identifying my bag.

I’m hoping for a prompt reply from your end for the next course of action.

Yours sincerely,

XYZ.

(235 words)